Samsung Galaxy “Device Not Found” in Smart Switch – UK Migration Fix Guide

Understanding the “Device Not Found” Error

Many Samsung Galaxy users in the UK experience the frustrating “Device Not Found” error when using Smart Switch to transfer data between devices. This issue can occur due to outdated drivers, USB connection problems, disabled settings, or software conflicts. Knowing the cause helps restore smooth migration without risking data loss.

Step-by-Step Troubleshooting

  1. Check USB Cable: Always use the original Samsung USB-C cable or a certified replacement. Cheap cables often transmit power but not data, causing recognition failures.
  2. Try Different USB Ports: Connect to rear ports on a desktop PC or different USB ports on a laptop.
  3. Enable File Transfer Mode: Connect your Galaxy → swipe down notification panel → tap “USB for Charging” → select “File Transfer (MTP).”
  4. Restart Devices: Restart both the Samsung Galaxy and the PC to resolve temporary software glitches.
  5. Update Smart Switch: Download the latest version from Samsung UK website. Updated versions often fix device recognition issues.
  6. Install or Update Samsung USB Drivers: Windows users: Device Manager → check for “Unknown Device” → Update Driver → Search automatically. UK users can also download drivers via the Samsung hub.

Advanced Checks

  • Safe Mode: Power off → hold Power → tap and hold “Power Off” → select “Safe Mode.” If Smart Switch works here, a third-party app is likely interfering.
  • USB Debugging: Enable Developer Options: Settings → About Phone → Software Information → tap Build Number seven times → go back → Developer Options → enable USB Debugging.
  • Try Another PC: Confirms whether the issue is device-specific or PC-specific.

Tips from Experience

  • UK users should always check that their device is unlocked and not restricted by corporate or carrier settings.
  • Close unnecessary background apps before initiating Smart Switch migration; heavy background activity can affect device detection.
  • Keep your device and Smart Switch software updated for improved compatibility.
  • Refer to related hubs: Performance & System hub and Connectivity & Network hub for UK-specific troubleshooting advice.

Common Mistakes to Avoid

  • Assuming the phone is defective — often a cable or software issue causes “Device Not Found.”
  • Using unverified third-party Smart Switch versions or drivers — risk of data corruption.
  • Ignoring USB mode notifications — default “Charging only” mode prevents migration.

Preventive Measures

  • Regularly update Smart Switch and Samsung USB drivers.
  • Keep multiple certified USB cables for backup.
  • Enable automatic cloud backups as an alternative migration method.
  • Check the Samsung hub for authorised service options if the problem persists.

Conclusion

“Device Not Found” errors in Smart Switch can usually be resolved through proper cables, USB settings, updated drivers, and careful device management. UK Samsung Galaxy users following these steps can perform secure data migration, avoid frustration, and ensure their personal data is transferred efficiently.

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