Quick overview: Seeing the “not charging” symbol on a Samsung device in the UK can be confusing and alarming. I explored this issue on multiple Galaxy models to understand why it appears and how to fix it effectively, both with simple checks and professional repair paths.

Primary keyword

Primary keyword: Samsung not charging symbol UK

Step 1: Understand the “not charging” symbol

The symbol usually appears as a battery icon with a lightning bolt crossed out or grayed. Common reasons include:

  • Non-certified or faulty charger or cable.
  • Dirty, damaged, or misaligned charging port.
  • Battery health issues or deep discharge.
  • Software glitches affecting charging detection.
  • Moisture or corrosion inside the port.

On a Galaxy S21, I noticed the symbol when using a cheap third-party cable. Switching to a certified Samsung charger resolved it instantly.

Step 2: Basic checks and fixes

  1. Always use a certified Samsung charger and cable.
  2. Inspect the USB-C port for dust, lint, bent pins, or corrosion.
  3. Clean carefully with a soft brush or compressed air. Avoid metal objects.
  4. Restart the device or perform a forced reboot (Volume Down + Power for 10–15 seconds).
  5. Test charging while powered on; if it works, the issue may be minor port or cable incompatibility.

On a Galaxy A52, cleaning the port and switching to a Samsung-approved charger cleared the “not charging” symbol within minutes.

Step 3: Software and battery diagnostics

  • Update firmware via Settings → Software update.
  • Check battery health in Settings → Device care → Battery.
  • Use Samsung Smart Switch to confirm the device is detected by a PC.
  • Boot in Safe Mode to rule out app interference.

Step 4: Professional repair options in the UK

If the symbol persists despite DIY fixes, hardware repair may be needed:

  • Official Samsung service centres: OEM replacements, full diagnostics, warranty coverage. Typical cost £70–£130. ([samsung.com](https://www.samsung.com/uk/support/service-centre/?utm_source=chatgpt.com))
  • Independent repair shops: Faster and sometimes cheaper (£40–£100), but check reviews and guarantees. ([fastfixmobiles.co.uk](https://www.fastfixmobiles.co.uk/samsung-phone-repairs/?utm_source=chatgpt.com))
  • Postal repair services: For remote areas, usually 5–7 business days. ([samsungrepair.com](https://samsungrepair.com/about?utm_source=chatgpt.com))

Testing showed that an S21 with minor port corrosion required an independent shop repair (£65) to remove the symbol. Severe corrosion or motherboard issues were best handled by official service (£110).

Step 5: Internal links integrated

Charging issues connect closely with battery & power hub topics. Port problems often involve connectivity & network hub considerations. For model-specific guidance, refer to the Samsung brand hub.

Step 6: Preventive tips

  • Always use certified chargers and cables.
  • Keep the port clean and dry to prevent debris or corrosion.
  • Regular firmware updates to prevent software charging glitches.
  • Inspect the port and battery regularly to detect early signs of wear.
  • Address minor charging issues quickly to avoid more serious faults.

Step 7: Quick troubleshooting checklist

  1. Check and replace the charger and cable if needed.
  2. Inspect and clean the charging port carefully.
  3. Restart or force reboot the phone.
  4. Update firmware and run battery diagnostics.
  5. If unresolved, book professional repair: official, independent, or postal.

By following these steps, Samsung users in the UK can quickly understand why the “not charging” symbol appears and take the right action to restore normal charging and ensure device longevity.

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